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 Don't waste your moneyAug 05, 2008
I believe I ordered seven pieces from this set. At least three of them showed up with missing parts, and several were significantly scratched. On one of the pieces, one of the dowel holes was drilled too deep, so when I tapped the dowel in, carefully following the instructions, it broke right through the finished side of the panel. The veneer on this furniture is the thinnest I've ever seen. It is incredibly easy to scratch the furniture and ding the corners. A little black touch-up marker was sent with each piece along with a note that basically says it is completely normal for brand-new furniture to arrive all dinged up. Perhaps the versions with wood-like veneer are more durable, but I highly doubt it.
I admittedly dropped one panel, but from a height of only maybe an inch or two, and it complete destroyed the corner of the panel. The corner pretty much just disintegrated. I am still waiting on missing and replacement parts after several attempts to get them. Prepac sent me some of the parts that I requested, but not all of them, and they didn't even bother to tell me which parts they did send. The company that I purchased the furniture from, Cymax, has even worse customer service. Non-existent is a good description. I'm honestly thinking about filing a complaint with the state attorney general about their lack of communication.
This was the worst purchase that I've made in a long time. I really wish I had only ordered one piece and examined the (very poor) quality before deciding to order a whole set. On-line, this furniture looks a little more sturdy than most RTA furniture, but it is not. It is not worth half of what I paid for it. I hate to think what the cheaper PrePac furniture is like. My advice is to save up for some real furniture and stay as far away from Prepac and Cymax as possible.
10 of 11 found the following review helpful:
 Sonoma Furniture delights, but customer service . . . well, it really doesn'tApr 17, 2008
Prepac BSH-6643 Sonoma Double / Queen Headboard Black
I bought this headboard, the platform for the bed, and a dresser from "prepac" for my 17 year old son. It is typical assemble at home furniture, but it is attractive AND it was shipped within two days. Wow, that's impressive; but, the combination was too large for his room.
Unfortunately, he took more than seven days to determine that it just was not going to fit, and so I called to see if I could return the headboard.
I was straight up at the onset that I had gotten this furniture more than seven days ago, and I was calling to see if I could return it and pay for shipping. Still in the box (never opened) all parts, hardware, etc. (well it is all there if they shipped it to us).
The first thing the customer service person did was tell me that this furniture only came in a set - I didn't buy individual pieces and they would not take individual pieces in returns. . . I said, "yes, it did come in parts, I went through your line, and picked the pieces I wanted. "
"That's not the way it comes," she insisted, attitude starting to show.
"Look," I said, "Amazon sells it by the piece, and the more pieces you buy, the steeper the discount. I'm on their website now - you can look for yourself."
"No, they don't."
Okay, I've already got it figured out, they aren't going to take it back, she's too surly, she's come near calling me a liar, even while I offer her proof of my statements. When she says she will check to see if they can return it, I say, "Thanks, and an apology for calling me a liar about how I bought it? In distinct pieces?"
"No, I'm not going to say that."
Ahh, customer service, you've lost me . . . Since February 26, I've bought 52 items from Amazon - three of which were furniture; we're not talking $5 a pop here . . . I like to shop, pay, & have it delivered - and I read A LOT! In fact, it is almost an item a day . . .
Amazon knows I'm a good customer, and in my years of buying from Amazon, this is the first thing I've ever wanted to return . . .
A "No", they wouldn't take it back might have disappointed me, but it wouldn't have completely turned me away from EVER shopping with this manufacturer again.
Surly customer service from Sunny California? Well, that will certainly stop me from shopping there again. Every Time.
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based on 2 reviews